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GENERAL WARRANTY POLICY
Artemide Inc. warrants its products to be free from defects in materials and workmanship for a period of one year from date of purchase. During this warranty period Artemide will repair or replace, at its option, free of charge, products that are proven to be defective. This warranty does not apply to damages resulting from accident, alteration, tampering, misuse, negligence or abuse. This warranty does not apply to light bulbs which are not products manufactured by Artemide and are supplied by Artemide only as a service to the customer. Artemide hereby expressly reserves the right to limit or exclude consequential damages under the terms of this warranty (some states do not allow the exclusion of consequential damages so this might not apply to you).


INTERNET RETURN POLICY
Artemide offers a 30-day full satisfaction guarantee applicable only to products purchased on the Internet through the Artemidestore.com website. The Internet customer must check and test the product immediately upon receipt to ensure that it meets the desired selection and that it works properly.  If a product does not meet full customer's satisfaction Artemide will issue a refund.
The product for refund must be returned by the customer in the original packing, including any promotional gifts disqualified due to the return, by freight prepaid by the customer's own expense within 30 days from the date of the purchase invoice, strictly following the Artemidestore.com "Return an Item" page located in the "My Account" section of the Artemidestore.com website.
All shipping & handling charges applied to your original order will be deducted from the refund value and not refunded back to the customer.  If the actual shipping and handling charges are more than the discounted flat shipping charge, then the actual shipping and handling charges are deducted from the return value.  Free shipping and handling is voided as actual shipping and handling charges will be deducted from the refund value.  Promotions may be disqualified and subject to charges depending on the result of the refund in reflection to the promotion terms.
Artemide will not accept, refund or exchange a product returned for non-warranty reasons after 30 days from the date of the purchase invoice.
Refunds are processed within 10-15 business days from the day the return is delivered back to the warehouse.

 




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